Shipping policy
Every artwork from The Lady In is handled with care and intention, from creation to delivery. Below you’ll find a clear overview of how orders are prepared, produced, and shipped.
Original Artwork
Original artworks are prepared personally by me at my studio in Portugal to ensure they are safely packaged for international travel.
Please allow up to 3 business days for your original artwork to be carefully prepared before shipping.
Original artworks are shipped directly from my studio in Portugal via FedEx, using tracked and insured courier services.
Fine Art Prints
All fine art prints — including canvas prints and paper prints — are made to order, specifically for you.
Fine art prints are produced through trusted fine art print partners.
Please allow 5–7 business days for production before your order is shipped.
This made-to-order process helps reduce waste and ensures each print is created with care and intention.
Packaging & Handling
All artworks are carefully packaged using professional art shipping materials, designed to protect the piece throughout its journey.
Every order is prepared with attention and respect for the artwork and for your home.
Shipping & Tracking
All artwork is shipped using tracked and insured courier services.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information, so you can follow your artwork’s journey to your door.
I ship to most countries worldwide, including the European Union, United States, Canada, Australia & New Zealand. If your country is not yet available, please contact me.
Free shipping
Free shipping is offered on all Original Artworks.
As part of the current UK launch, free shipping is also included on all UK orders.